At The Gray House, we understand that sometimes, preferences can change. If you find yourself needing to return an item, just let us know within 7 days of receiving your order, and we’ll be happy to assist you!

Return Conditions: To qualify for a return, items must be in the same condition as they were when received.

Refunds: If you decide to return an eligible item, we will gladly issue a full refund in the form of store credit.

Exchanges: We welcome exchanges as long as the items are undamaged and in their original condition.

Shipping Responsibility: Please keep in mind that all shipping charges for returns and exchanges are your responsibility.

Contact Us: If you need to initiate a return or exchange, simply drop us a line at hello@thegrayhouse.shop, and we’ll guide you through the process.

Final Sale: Please note that bespoke items and skincare products cannot be returned or exchanged.

Sizing Assistance: For exact measurements, we recommend referring to our size guide or reaching out to us via email for proper sizing suggestions.

Thank you for choosing The Gray House! We're here to help, so feel free to reach out with any questions.